• Precious Gifts aims for quality and accuracy; remedies comply with UAE Consumer
• Protection Law and guidance from UAE authorities.
  
  

2.Eligibility for return/exchange

• Defective or damaged products on delivery.
• Not as described or not matching agreed specifications.
• Non-conforming products that cannot be repaired promptly.
• Report within [e.g., 48 hours] of delivery with photos and receipt via WhatsApp.
  

   

3.Remedies

• Repair or replacement where feasible and timely.
• If repair/replacement is not feasible, refund of the paid amount.
• Exchanges or store credit may apply for discretionary cases (non-defect) if approved.
  
  

4.Non-returnable items

• Custom/personalized items unless defective or not as agreed.
• Perishable or hygiene-sensitive items once opened, unless defective.
• Gift cards/vouchers per issuance terms.
  
  

5.Process

• Contact via WhatsApp with order details, photos, and description.
• Provide the original receipt/invoice.
• Approved returns must be in original packaging with all components.
  
  

6.Refund timelines and method

Once approved, refunds are processed within [e.g., 7–14] business days via the original payment method where possible; otherwise via mutually agreed method.

7.Exchanges due to customer preference

8.Delivery issues

9.Contact for returns