Last updated on: 12/08/2025

1.Who we are

2.What data we collect

• Identity and contact: name, mobile number, email, delivery address.
• Order details: items selected, customization notes, delivery preferences.
• Communications: WhatsApp messages, inquiry records, consents.
• Technical/cookies: basic site analytics and device/usage data where applicable.
• Only data necessary for the stated purposes is collected.

3.How we collect data

• Directly via WhatsApp, email, and site forms.
• Automatically via cookies/analytics where enabled (see Cookies section).
• With explicit opt-in for marketing via WhatsApp.

4.Purpose and legal basis

• Provide products/services, order confirmations, delivery, and support.
• Manage customer relationships and after-sales support.
• Comply with legal obligations and respond to lawful requests.
• Send marketing only with prior consent and easy opt-out.

5.WhatsApp communications

• Business messages are sent after clear, verifiable opt-in; records of consent are maintained.
• Users can opt out at any time by replying “STOP” or similar.

6.Sharing your data

• With delivery and service providers strictly as needed to fulfill orders.
• With IT/hosting/analytics providers under confidentiality and data protection commitments.
• With authorities where required by law.
• No sale of personal data.

7.International transfers

If service providers process data outside the UAE, appropriate safeguards and contractual protections are used consistent with the UAE PDPL.

8.Data security

Administrative, technical, and organizational measures are implemented to protect personal data against unauthorized access, loss, or misuse.

9.Data retention

Data is retained only as long as necessary for the purposes above, including legal/accounting requirements, and then securely deleted or anonymized.

10.Your rights

Subject to UAE law, individuals may request access, correction, deletion, restriction, or objection to processing; requests can be made via email/WhatsApp.

11.Cookies and analytics

Where used, cookies/analytics help improve site performance; visitors can manage preferences through browser settings or site tools, noting functionality may be affected.

12.Marketing preferences

13.Updates to this policy

This policy may be updated; material changes will be posted with an updated on 12/08/2025

14.Contact