Faq

What products does Precious Gifts offer?

We specialize in curated gifts, custom hampers, and accessories suitable for personal and corporate occasions, prepared and sold within the UAE.

How do orders work if there’s no online payment?

Browse products on the website and place the order via WhatsApp using the button on each product page; a team member will confirm availability, price, delivery options, and next steps.


What payment methods are available?

Since online payments are not currently accepted, payment is arranged offline (e.g., cash on delivery or agreed method) during WhatsApp order confirmation, in line with UAE consumer rules on clear invoicing and disclosures.

 

How do delivery and timelines work?

Delivery options and timelines are confirmed during WhatsApp checkout; custom orders may need extra preparation time which will be communicated before confirmation.

 

Can orders be customized?

Yes—many items and hampers can be personalized; customization details, prices, and timelines are shared and approved via WhatsApp before order confirmation.


What is the returns/exchange policy?

Returns/exchanges are accepted if an item is defective, damaged, not as described/spec’d, or otherwise non-conforming under UAE consumer protection rules; claims must be raised promptly with photos and the receipt via WhatsApp.

 

Do you offer refunds?

If a defect cannot be repaired or replaced, or the product is not as agreed and cannot be replaced, a cash refund is issued per UAE consumer guidelines; otherwise, exchanges or store credit may apply based on the situation.

How is personal data used?

Only necessary information is collected to process WhatsApp orders, deliveries, and support; data is protected under the UAE Personal Data Protection Law and shared only as required to fulfill orders and meet legal obligations.

 

Do you send marketing on WhatsApp?

Marketing messages are sent only with explicit opt-in and always include a clear opt-out; communications comply with WhatsApp Business Policy and UAE rules on consent and direct marketing.

 

How to contact Precious Gifts?